Professional Pickleball Mobile Terms of Service

TEXT MESSAGE COMMUNICATIONS (SMS)

SMS & Mobile Communications From Professional Pickleball Service

If you choose to sign up for our mobile/SMS communications you will receive automated follow-up, reminder, and promotional messages with varying frequency.

Professional Pickleball Service offers text messaging services to provide customers with important account notifications, customer care support, and delivery notifications related to our pickleball instruction and coaching services.

Types of Messages We Send

We send three types of text messages:

Account Notifications: Lesson confirmations, schedule changes, payment confirmations, appointment reminders, and general account updates related to your service bookings.

Customer Care: Responses to customer questions about lesson scheduling, court availability, pricing, and general pickleball instruction inquiries.

Delivery Notifications: Updates about equipment order status, lesson confirmations, and service delivery confirmations.

Consent and Opt-In Process

By providing your phone number and checking the SMS opt-in box on our website contact forms, you consent to receive text messages from Professional Pickleball Service from phone numbers (561) 855-1558, (706) 303-3562, and (602) 770-0414 regarding account notifications, customer care, and delivery notifications.

Important Terms:

Consent is not a condition of purchase
Message frequency varies (typically up to 4 messages per month)
Message and data rates may apply based on your carrier plan
All messages are transactional and directly related to services you have purchased or inquired about

Cancel At Any Time

You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

You can opt-out of text messages at any time by:

Replying STOP or CANCEL to any message
Calling us at (561) 855-1558, (706) 303-3562, or (602) 770-0414
Emailing us at craig@propickleballservice.com

Assistance

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at (561) 855-1558, (706) 303-3562, (602) 770-0414 or craig@propickleballservice.com.

For help with our text messaging service:

Reply HELP to any message
Call us at (561) 855-1558, (706) 303-3562, or (602) 770-0414
Email us at craig@propickleballservice.com

Carriers Are Not Liable

Carriers are not liable for delayed or undelivered messages.

Message And Data Rates May Apply

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive up to 4 messages per month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Data Sharing and Privacy Protection

We protect your SMS data with the highest standards:

No Third-Party Sharing: Customer data is not shared with third parties for promotional or marketing purposes
Mobile Opt-In Protection: Mobile opt-in and consent information is never shared with anyone for any purpose
Exclusion from Data Sharing: Any information sharing mentioned elsewhere in this privacy policy specifically excludes all mobile opt-in data
Secure Storage: All SMS consent and communication records are stored securely and separately from other customer data

Message Examples

Here are examples of the types of messages you may receive:

Account Notification Example: “Professional Pickleball Service: Your lesson payment has been received. Reminder: Tomorrow’s session is at 9am Court 3. Please bring water and comfortable shoes. Visit propickleballservice.com or call (561) 855-1558, (706) 303-3562, or (602) 770-0414. Reply STOP to opt-out.”

Customer Care Example: “Professional Pickleball Service: Hi John, thanks for your question about group lessons. We have spots available Tuesday evenings at 6pm. Would you like me to reserve one for you? Visit propickleballservice.com or call (561) 855-1558, (706) 303-3562, or (602) 770-0414. Reply STOP to opt-out.”

Delivery Notification Example: “Professional Pickleball Service: Your pickleball paddle order has shipped and will arrive Thursday. Your lesson with Coach Mike is confirmed for Saturday 10am at Courts Plus. Visit propickleballservice.com or call (561) 855-1558, (706) 303-3562, or (602) 770-0414. Reply STOP to opt-out.”

Compliance and Legal Requirements

This SMS service complies with:

Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act requirements
Carrier guidelines and regulations
FCC regulations for text messaging

Privacy Policy

If you have any questions regarding privacy, please read our privacy policy: https://propickleballservice.com/privacy-policy/

Contact Information for SMS-Related Questions

For questions about our text messaging service:

Phone: (561) 855-1558, (706) 303-3562, or (602) 770-0414
Email: craig@propickleballservice.com

Required Grasshopper Language for Privacy Policy:

Data Sharing • Customer data is not shared with 3rd parties for promotional or marketing purposes. • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions • By providing your phone number and agreeing to receive texts, you consent to receive text messages from Professional Pickleball Service, from (561) 855-1558, (706) 303-3562, and (602) 770-0414 regarding account notification, customer care, delivery notification. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at (561) 855-1558, (706) 303-3562, (602) 770-0414 or craigsmaron@gmail.com. Mobile opt-in information is never shared with third parties.